When you partner with J. Frank Publishing, you are working with a company that has a long history of successfully serving customers. Our third generation family owned business is named after our family's patriarch, James F. Nolan Sr., or "J. Frank" to his friends. It is built on his simple, timeless, business philosophy – "Take care of your customers!" Up until he turned 95, he would still drop by the plant several times each week to check product quality and make sure we truly were taking care of our customers.
Here’s some specific examples of how we “walk the talk” in taking care of our customers:
QUALITY: In 2016, JFP printed more than six million documents for GE appliances, a global corporation famous for their six-sigma quality standards. Our defect/reject total for 6,020,703 documents provided to three different locations throughout the entire year was: ZERO.
Timeliness: We print 14 weekly newspapers, most with multiple sections, and with same or next day deadlines. For the past three years, JFP averaged better than a 96% on time delivery, and every publication has been printed and completed on the day scheduled in the last five years.
Service: You matter to us. Call our offices and we answer the telephone! No “press one for…” Email us and we respond same or next day. Our computerized customer support system lets us track your products, and your preferences!
So, for fast results, friendly service, and world-class quality, make JFP a key player in your supplier network.